Orders & Website Support
Help with orders, shipping, tracking, returns, or site listings.
Customer Support
How can we help?
Select the option below that best matches your question so we can get you to the right team.
Technical & Product Support
Parts, service, compatibility, and technical questions.
Frequently Asked Questions
Who can purchase a firearm from your website?
Firearms may be purchased by individuals who are legally eligible under federal, state, and local laws. Eligibility is verified through a licensed dealer before transfer.
Do I need an account to place an order?
Yes, creating an account allows us to verify information, process orders securely, and provide order tracking and support.
Can I cancel or modify my order after placing it?
Orders may be modified or canceled before shipment. Once a firearm has shipped to a dealer, cancellations may be subject to restocking fees.
How are firearms shipped?
Firearms are shipped by FedEx or UPS to a Federal Firearms License (FFL) dealer, not directly to your home. The dealer will complete the legal transfer process with you.
How do I choose an FFL dealer?
During checkout, you can select from our network of approved FFL dealers or provide the details of a dealer of your choice.
Can you ship firearms to my state?
Shipping availability depends on state and local laws. Certain firearms, magazines, or accessories may be restricted in some states. If we identify a restriction, we will email you with some options (shipping without magazines, for example).
How long does shipping take?
Processing typically takes 1–3 business days, with shipping times varying based on location and dealer availability.
Will I need a background check?
Yes. A background check is conducted by the FFL dealer at the time of pickup, in accordance with federal and state law.
What happens if I fail the background check?
If the background check is denied, the firearm will be returned. Refunds are issued minus applicable fees.
Do you comply with federal and state firearm laws?
Absolutely. All sales comply with ATF regulations and applicable state and local laws.
What do I need to bring to pick up my firearm?
Typically, a valid government-issued photo ID and any required state permits. Your FFL dealer can confirm exact requirements.
Can someone else pick up the firearm for me?
No. The individual who placed the order must complete the transfer in person.
What is your return policy for firearms?
Firearms may be returned if they are defective or if the transfer was not completed, subject to inspection and fees. Firearms cannot be returned once transferred.
Can accessories be shipped directly to my home?
Yes, most accessories can ship directly, unless restricted by local law.
Are magazine capacity limits enforced?
Yes. Magazine capacity restrictions are strictly enforced based on shipping destination.
Do you promote safe firearm ownership?
Yes. We strongly encourage safe storage, responsible handling, and training through certified instructors.
What payment methods do you accept?
We accept all major credit and debit cards. All transactions are securely processed.
Is my personal information secure?
Yes. We use industry-standard encryption and security practices to protect customer data.
How can I contact customer support?
Customer support is available via email, phone, or live chat during business hours.
Where can I find order updates?
Order status and tracking information are available in your account dashboard.
How can KelTec ship firearms directly to customers?
Our partner (Pew Logistics) fulfills online orders, and ships firearms to your local gun store - keeping everything legal and ease to use.