CUSTOMER SERVICE TERMS & CONDITIONS

Pricing & Payments

We take Visa, Mastercard, Discover, American Express and third-party financing (Shoot Now Pay Later). We reserve the right to cancel orders due to pricing or inventory errors. We do not offer a price guarantee and will not provide a partial refund if the sale price of a firearm is lowered after you make your purchase.

Shipping & Delivery

Orders typically ship in 3 business days. Due to high order volume, shipments can take 3 to 7 business days to ship. Please be patient with us as we ship out your order as quickly as we can. Once your package ships we will send an email with a link to track your order. If you have any questions about your order please contact us at  [email protected].

Standard Shipping: We use a combination of shipping carriers depending on the type of item purchased as well as the state the item is being shipped.  Most handguns are shipped 2nd Day Air, with all other items typically shipped Ground.

Some items may not be legal to ship to your state.  Please check local and state laws prior to purchasing. It is YOUR responsibility to check your local laws prior to placing an order.  All firearms will be shipped to an FFL holder in your state for transfer. They will typically charge a nominal fee for the transfer that you will be responsible for paying. Please check with your selected FFL and inquire about their transfer fees. All Flat Rate shipping charges are applicable to the lower 48 States. If you have a question about shipping charges, please ask and we will be happy to let you know prior to making the purchase. 

Shipping Insurance Terms and Conditions

1. Overview

Optional Shipping Insurance (“Insurance”) is offered by our third-party fulfillment provider, PEW Logistics LLC, and may be purchased by the customer at the time of checkout. This Insurance provides limited coverage for retail consumer goods against loss or physical damage occurring solely during transit, subject to the terms, exclusions, and limitations outlined herein.

2. Coverage Period

Coverage begins upon shipment of the order and automatically terminates upon confirmation of delivery by the designated shipping carrier to the delivery address provided by the customer at the time of purchase.

3. Definition of Delivery:

Delivery shall be deemed complete upon confirmation by the shipping carrier that the package has been delivered to the address provided by the customer, regardless of whether the package is physically received by the customer, signed for, or left unattended.

No claims will be accepted for orders that are marked as delivered by the carrier.

4. Coverage Limits

Shipping Insurance coverage is limited to the original purchase price of the item(s) insured, excluding taxes, shipping fees, discounts, or other incidental charges, unless otherwise stated in writing by PEW Logistics LLC at the time of purchase.

5. Claims Process

Customers must submit a claim for lost or damaged goods within thirty (30) calendar days from the original shipment date. Claims received after this period will be denied.
To initiate a claim, customers must contact our customer service department [email protected]) and provide all required documentation, which may include, but is not limited to: proof of purchase, tracking number, photographs of the damaged item(s), and packaging.

6. Inspection Rights

We reserve the right to request photographic evidence of damage and/or to inspect returned goods before issuing a refund or replacement.

In the event of damage, the customer must comply with the Return Merchandise Authorization (“RMA”) process. Refunds or replacements will be issued only after the damaged item(s) are received, inspected, and approved by KelTec CNC Industries, Inc. (“KelTec”) under the RMA guidelines.

7. Exclusions

Shipping Insurance does not provide coverage for the following:

• Loss, theft, or damage occurring after delivery has been confirmed by the carrier;
• Claims submitted more than thirty (30) calendar days after the shipment date;
• Orders for which Shipping Insurance was not purchased at checkout;
• Mis-delivered packages resulting from incorrect or incomplete shipping information provided by the customer at the time of purchase;
• Damage caused by customer mishandling, misuse, alteration, or unauthorized repairs after delivery;
• Items classified as hazardous, perishable, inherently fragile, or restricted under our shipping guidelines;
• Loss or damage resulting from force majeure events, including but not limited to: natural disasters, extreme weather, war, acts of terrorism, labor strikes, civil unrest, or governmental actions;
• Claims for duplicate compensation where recovery has already been received from a third-party carrier or insurer.

8. No Double Recovery

Customers may not pursue or receive duplicate compensation for the same loss or damage from both PEW Logistics and any third-party carrier, insurance provider, or payment platform (e.g., chargeback or shipping claim).

9. Provider

This Insurance is administered and provided solely by PEW Logistics LLC, our third-party fulfillment provider, and is not underwritten, managed, or affiliated with any third-party insurance carrier or financial institution.

10. Governing Law

This policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising out of or relating to this policy shall be subject to the exclusive jurisdiction of the courts located in Dallas, Texas.

11. Acceptance of Terms

By selecting and purchasing Shipping Insurance at checkout, the customer acknowledges that they have read, understood, and agreed to be bound by the terms and conditions set forth in this policy.

Privacy & Security

We respect your privacy and are committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and how that information is used.  This Privacy Statement applies only to the https://order.keltecweapons.com/ website and domain. Please see our privacy policy for more information.

Personal Information Collected & Stored:  We may collect personal data such as your name, address, email address, date of birth, hobbies, interests, browsing behavior, purchase patterns, purchase history, and demographic throughout https://order.keltecweapons.com/ and KelTec owned websites.  We obtain this information through your use of its website and/or websites that we own or that are operated on our behalf. In the instance in which you make a purchase on a KelTec owned website, we may collect your credit card information via a third-party portal. Credit card numbers are used only for processing payment and the third-party that collects the credit card information keeps that information secure and confidential. We do not sell any of this data to third parties, and this data is used primarily to improve your shopping experience via marketing emails, personalized search results, and other methods of website personalization to make your shopping experience tailored to you.

We collect your personal information so that we may do any or all of the following:  (a) complete transactions for which the personal information was collected and/or to provide the goods or services you are requesting and/or are reasonably anticipated within the context of our ongoing business relationship with you; (b) to perform a contract between KelTec and/or our third-party fulfillment provider and you the consumer; (c) to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; (d) to debug, identify and repair errors that impair existing intended functionality; (e) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; (f) to comply with a legal obligation; (g) to enable solely internal uses by us and our third-party fulfillment provider that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business; and (h) to otherwise use the consumer’s personal information, internally by us and our third-party fulfillment provider, in a lawful manner that is compatible with the context in which the consumer provided the information.

We are committed to protecting the personal information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we have in place appropriate security procedures to safeguard the information we collect.

Keltec, our third-party fulfillment provider, and our third-party credit card processor use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Third Parties and Third-Party Links: KelTec and our third-party fulfillment provider will not sell, rent or lease your personal information to others. Except as required by federal or state law, or by a lawful request by a federal or state agency, KelTec and our third-party fulfillment provider will not share your personal information with other third parties.

The https://order.keltecweapons.com/ web site occasionally provides links to third-party websites for your education or convenience. If you access those links, you will leave the https://order.keltecweapons.com/ site and domain. We do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party web sites. Our Privacy Policy does not cover the personal data you choose to give to unrelated third party web sites. We encourage you to review the privacy policy of any company before submitting your personal information.

Google/YouTube Terms of Service and Privacy Policy: Some pages may contain data from Google/YouTube, for that data please review Google's Privacy Policy and YouTube's Terms of Service.

Consumer requests:  Pursuant to the California Consumer Privacy Act of 2018 ("CCPA"), some consumers (California Residents or those using a KelTec owned website in California) using the https://order.keltecweapons.com/ site are able to request that we identify the categories and specific pieces of personal information that we have collected concerning you.  Additionally, some customers may request that we delete any personal information we have collected about you. Those consumers covered by the CCPA may also ask for information concerning the sale of their consumer information to third parties and opt out of such conduct. Because we do not sell consumer information to third parties, these provisions of the CCPA are currently inapplicable to us.  We will comply with a consumer's CCPA request on or within 45 days of receipt of a request. We will provide information responsive to the CCPA to the consumer and/or delete information upon request after we have verified the requesting consumer's identity and if an exception to deletion of the information covered by the CCPA does not apply.

Consumers wishing to exercise these rights may contact KelTec at  [email protected] or call our customer service at (802) 810-8065.  For your convenience, the categories of personal information as well as how we obtain your personal information are included in the section above entitled "Personal Information Collected and Stored." As GrabAGun does not sell any of your personal information to third parties, GrabAGun does not have a link to a web page that permits a customer to opt-out of the sale of its personal information to a third party.

Updates:  If there are updates to the terms of the our Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have.

We value your opinions. If you have comments or questions about our privacy policy, please contact us at  [email protected].

Pictures

Many of our pictures are stock photos and do not always represent the actual item being purchased. Please verify the picture accurately reflects the product described on this page before you place your order.

Returns and Cancellations

Should the need arise; we will do our best to cancel an order at no charge provided the order is cancelled by 3:00 pm CT on the day of order. We cannot guarantee that we can cancel the order before it ships.

We will arrange for any defective items to be picked up and returned to us by the original shipper.  Please do not return packages prior to receiving a return authorization.  Please use the Live Chat or “Contact Us” form to receive a return authorization. All non-defective returns are subject to a 15% restocking fee with a $15 minimum. All returns must be received within 30 days from the date of purchase in order to be considered for a return. Returns not receiving prior authorization will be refused.

All firearm orders require FFL paperwork to ship. Firearm orders over 15-days old without FFL paperwork will be canceled and charged a 15% restocking fee with a $15 minimum.

Returns on firearms that have been transferred to you are not allowed. Firearms found to be defective or blemished may be returned so long as they have not been transferred and removed from the FFL. Once a new firearm is transferred, it is considered used, even if unfired. It is the customer’s responsibility to fully inspect the firearm at their FFL prior to accepting it into their possession. We do understand that some manufacturer defects may not be identifiable upon initial inspection, you agree that upon discovering a defect in your transferred firearm that you will work with us for replacement or repair in accordance with our warranty policy.

We are unable to process cancellations, returns or refunds for silencers or any NFA items once we have started the Form 3 or Form 4 ATF paperwork. If you would like to change your order to another model after the Form 3 or Form 4 is in progress you will be required to pay the difference in price, a $100 change fee, plus any applicable shipping charges to have the silencer or NFA item returned.

KelTec CNC Industries, Inc.
Attn: Returns Department
200 E. Beltline Rd Ste 403
Coppell, TX 75019
(802) 810-8065

Last Revised: January 8, 2026